Shipping days
Dear ClothesOnline Shoppers,
We would like to take this chance to explain the number of days we take to send out items.
For available items, we take 3-5 working days *(not calender days) to send out**the items.
For pre-order items, we take 8-21 working days*(not calender days) to send out** the items.
***The number of working days is from the day we sent out the email to acknowledge receipt of payment.***
The reason why we take a relatively longer period of time to send out pre-order items is because:
1) More than often, shipment is delayed on our supplier's side.
2) Even though we had placed an order, the supplier will only inform us whether the item is in stock or not after they had sent out the other available items.
Hence, the whole process of ordering, receiving and then sending the items to our dearest customers would take a relatively longer period of time.
However, please rest assured that ClothesOnline would sent out all items once we have received it from our suppliers.
Usually, small compensation are given to our customers as a sign of apology if shipment had been delayed.
Therefore, we hope that all ClothesOnline shoppers will continue to give us their support while ClothesOnline will try our best to make our deliveries on time. ^^
Once again, we thank all our customers for their understanding and support.We also sincerely apologize for all the inconvenience caused.
* Working days means Mondays to Fridays, excluding Saturdays, Sundays and public holidays.[P.S: We might take a slightly longer time to reply on non-working days as we too need a break. ^^]
** Send out refers to the day when we post out the items (to Singpost), not the day when items are received by customers as we are not certain how many days Singpost takes to deliver the items to our customer's place.
We would like to take this chance to explain the number of days we take to send out items.
For available items, we take 3-5 working days *(not calender days) to send out**the items.
For pre-order items, we take 8-21 working days*(not calender days) to send out** the items.
***The number of working days is from the day we sent out the email to acknowledge receipt of payment.***
The reason why we take a relatively longer period of time to send out pre-order items is because:
1) More than often, shipment is delayed on our supplier's side.
2) Even though we had placed an order, the supplier will only inform us whether the item is in stock or not after they had sent out the other available items.
Hence, the whole process of ordering, receiving and then sending the items to our dearest customers would take a relatively longer period of time.
However, please rest assured that ClothesOnline would sent out all items once we have received it from our suppliers.
Usually, small compensation are given to our customers as a sign of apology if shipment had been delayed.
Therefore, we hope that all ClothesOnline shoppers will continue to give us their support while ClothesOnline will try our best to make our deliveries on time. ^^
Once again, we thank all our customers for their understanding and support.We also sincerely apologize for all the inconvenience caused.
* Working days means Mondays to Fridays, excluding Saturdays, Sundays and public holidays.[P.S: We might take a slightly longer time to reply on non-working days as we too need a break. ^^]
** Send out refers to the day when we post out the items (to Singpost), not the day when items are received by customers as we are not certain how many days Singpost takes to deliver the items to our customer's place.
posted by ClothesOnline @ 2:54 AM
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